Delivery
Delivery is restricted to the United Kingdom except by special arrangement. (Please contact us for more details). All deliveries must be signed for and you should keep your receipt. We aim to honour our stated delivery times wherever possible, but the stated times are not guaranteed. StaintonWard accept no liability where the stated times are not met. Maximum order weight 40kg. Orders in excess POA.
|
Area |
Order Value |
Delivery Charge |
Time |
| All HU Postcodes + DN14 +YO8 |
N/A |
FREE |
Next Working Day |
|
YO15, 16, 25, 43 DN15, 16, 17, 18, 19, 20, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41 |
Over £60 |
FREE |
Next Working Day |
|
Under £60 |
£8.50 |
||
| All other mainland areas of Britain |
Over £60 |
FREE |
Allow up to 3 working days delivery |
|
Under £60 |
£8.50 |
||
| Northern Scotland & Highlands |
Over £60 |
£13.67 £0.56 per kilo + 7.8% fuel surcharge |
Allow up to 3 working days delivery |
|
Under £60 |
£22.55 + £0.85 per kilo + 7.8% fuel surcharge |
||
| Northen Ireland & Isle of Man |
Over £60 |
£10.62 + £0.37 per kilo + 7.8% fuel surcharge |
Allow up to 3 working days delivery |
|
Under £60 |
£19.50 + £0.66 per kilo + 7.8% fuel surcharge |
||
| Isle of Wight |
Over £60 |
£7.80 surcharge |
Allow up to 3 working days delivery |
|
Under £60 |
£10.60 + £7.80 surcharge |
Cancellations
Under EU Regulations customers have the right to cancel any order within 7 days of delivery.
Orders may be cancelled with full refund up until the point they are dispatched. Orders are usually dispatched within 12 hours of order receipt in order to make the delivery time. If an order is cancelled before dispatch refunds will be made in full.
If an order has already been dispatched before cancellation it will be dealt with as a ‘Return' and the Terms and Conditions for Returns will apply.
Returns
Cancellations must be made in writing prior to dispatch and within 7 days of delivery.
Damaged or defective goods must be reported as soon as possible and always within 7 days of delivery. (Courier records should be retained as evidence of time and date of delivery).
Details of returns of damaged or defective goods must be made in writing (email is acceptable) prior to dispatch.
Goods must be unused and in the same condition as they were delivered to be accepted as a Return. Goods should preferably be in the original packaging.
Opened or used consumables will not be accepted as a Return unless they are defective.
The packaging and returning of goods are the responsibility and liability of the customer.
Refunds and Credits
Any opened or used consumables will not be eligible for refund.
Return packaging and transport is the liability and responsibility of the customer.
There is a 15% handling and administration fee applied to all returns. This means we will deduct 15% from the original order value and refund you the remaining 85%.
StaintonWard reserve the right not to refund items that are returned in unusable or unsaleable condition e.g. inadequately packed and subsequently damaged in return, out of date goods.
Refunds will only be issued once the returned goods have been received and that the above terms and conditions have been met.
Refunds will be given in the form of a credit note on a customers' account where possible. Alternatively, refunds may be given by debit or credit card as appropriate.
